General Refund Terms Welcome to timelessjackets.cc. We adhere to standardized refund and return regulations to protect the legitimate rights and interests of all customers. Customers who are unsatisfied with received goods, encounter product quality problems or incorrect delivery can apply for return and refund in accordance with the following provisions.
Return Application Rules Customers need to submit a return and refund application within 30 calendar days from the date of receiving the package. All returned goods must be unused, unwashed, kept intact with original packaging, tags and accessories, without man-made damage, stains or wear and tear, so as to be eligible for refund approval. Clear photos of product appearance, labels and packaging can be sent to the official email for preliminary review if required.
Designated Return Mailing Address After the return application is approved, please send the goods to the official designated return address:1314 MONTE VERDE AVE, UPLAND,CA 91786Please properly package the goods before mailing, fill in the order number and contact information on the parcel, and keep the shipping waybill for verification. We will not be responsible for loss or damage caused by improper packaging.
Official Contact Email For any consultation on refund application, return progress, refund delay, product abnormality and other after-sales matters, please contact our customer service team via the exclusive official email:areil@timelessjackets.ccWe will reply to your email inquiry within 1-3 working days.
Refund Processing Instructions After we receive and inspect the returned goods at the designated address and confirm they meet the return conditions, we will initiate the refund process. The refund will be returned through the original payment channel, and it usually takes 5-7 working days to arrive in the account, subject to the processing rules of the payment platform. Shipping fees for returns shall be borne by the customer unless the error or quality problem is caused by our side.
Non-Refundable Situation Discounted clearance goods, customized personalized products, and goods returned exceeding the time limit without prior email communication are not eligible for return and refund. We reserve the right of final interpretation of the refund policy of timelessjackets.cc.
